Service Standards

At Vizards Tweedie we believe that quality of service is the cornerstone of our practice. We adhere to strict standards to ensure that the quality of service is maintained throughout the firm. We were accredited to the quality standard ISO 9001 in March 2000. We are currently in the process of changing our practice standards from ISO 9001 to Lexcel, which is the Law Society’s practice management quality mark, specific to the legal profession.

A copy of the service standards adopted by the firm is available on request.

We allocate a partner to be responsible for each client. That partner is then the client’s main point of contact and will manage the client’s caseload.

We encourage clients to liaise with that partner and to raise any concerns they may have with him or her. Where appropriate, work may be allocated to more junior fee earners, who will work in conjunction with the supervising partner.

Internal and external audits are regularly carried out as part of the Lexcel monitoring process.